Ernst Baumgart Nachfolger Trading (“EBN Trading”) aims to supply quality products and excellent customer service.
If you experience an issue with your order, please contact us as soon as possible so we can assist.
Return Requests
Customers should notify EBN Trading promptly after receiving goods if they believe products are:
- Damaged
- Defective
- Incorrectly supplied
- Incomplete
Supporting photographs or additional information may be requested before a return is approved.
Return Conditions
To qualify for a return, products should generally:
- Be unused where applicable.
- Be returned in their original packaging where reasonably possible.
- Include proof of purchase.
- Meet the conditions communicated by EBN Trading at the time the return is assessed.
Non-Returnable Items
Unless required by applicable law or approved by EBN Trading, returns may not be accepted for:
- Products damaged after delivery through misuse or negligence.
- Special order items.
- Clearance or promotional items where indicated.
- Products no longer suitable for resale.
Refunds
Where a refund is approved, EBN Trading may choose to:
- Repair the product;
- Replace the product;
- Credit the customer’s account; or
- Refund the purchase amount using the original payment method, where appropriate.
Refund processing times may vary depending on the payment provider.
Return Shipping
Where a return results from an error by EBN Trading or a confirmed product defect, return arrangements will be coordinated with the customer.
For all other approved returns, responsibility for return costs will be determined during the assessment process.
Assessment
Each return request is assessed individually.
Approval of one return does not guarantee approval of future requests.